POLICIES AND PROCEDURES
At DJ Christmas Lady Inc., we value and appreciate your business and will always provide excellent customer service.
Please refer to the below policies and procedures in regards to initial orders, shipping, freight claims, and product returns.
All returns require a pre-authorization number. Any return without a prior authorization number will not be accepted by DJ Christmas Lady Inc. All requests for returns must be made as soon as possible upon receiving and immediate inspection of your shipment by calling our customer service at
Returned product must be in the original and complete case pack quantity. We do not accept any used product return.
An 25% re-stocking fee will be charged for any returned merchandise due to over-stock or customer ordering error. Additionally freight transit and charges are the customer's responsibility for these type of scenarios.
Credit will not be issued for product returned to DJ Christmas Lady Inc. that has been marked or retail priced.
All claims for damaged and/or shortages will be denied by DJ Christmas Lady Inc., if the receiver (customer) chooses not to break down pallet(s) and count and sign for the actual number of cartons delivered. Breaking open shrink wrapped pallet(s), counting and signing for the number of cartons received on the Carrier Delivery Receipt is required by DJ Christmas Lady Inc. before accepting a damaged and/or shortage request for credit.
All merchandise is carefully inspected before packing into cartons and being shipped from distribution centers. Claims for missing cartons and visible damage must be made within 10 days of receipt of shipment. Freight claims for shipments sent Prepaid will be processed by DJ Christmas Lady Inc. when advised by the customer. Freight claims for shipments sent Collect or FOB from our Distribution Centers will need to be processed by customer. Failure to report shortage and/or damage with the 10 day period may result in a refusal of the claims by the Center and a subsequent loss to the customer.
TERMS AND CONDITIONS
Credit Card or Prepayment
If prepaying order, a check in the amount of the order plus 15% for freight will be required.
ORDER CANCELLATION POLICY
DJ CHRISTMAS LADY INC. will not accept cancellation requests for Custom/Special Orders or other Direct from manufacture shipped orders.
Order cancellations must be made to the DJ Christmas Lady Inc. Customer Service Department at 352-556-2265, a minimum of 15 days prior to the requested ship date of the order. The cancellation request will not be deemed authorized until the Customer Service Department provides a Cancellation Confirmation Number to the customer.
Should a customer receive an order that the customer claims was cancelled within DJ Christmas Lady Inc. guidelines, and they cannot provide the DJ Christmas Lady Inc. Cancellation Confirmation Number, it will be assumed authorization was not provided. An 25% restocking fee will be assessed for a return and customer will be responsible for all shipping charges.
For all requests made for order cancellation less than the 15 days prior to shipment guideline (and if the order is not already in final shipment process) DJ Christmas Lady Inc. reserves the right to authorize the cancellation, and to access a 25% restocking fee.